Key skills
Critical ThinkingCustomer Success
About this role
Role Overview
- Help clients maximize their use of PIX and Flow Capture products
- Manage support requests and resolve technical issues across various platforms
- Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)
- Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns
- Advise/Educate clients with project workflows, administration, and organization of materials
- Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction
- Identify and implement process improvements and efficiencies
- Track, take ownership of, and resolve issues through to completion
- Participate in testing new products and features
- Engage in special projects as needed
Requirements
- 5+ years in customer service/support
- Entertainment industry experience (a plus)
- Excellent written and verbal English skills
- Strong phone and interpersonal abilities
- Experience with Mac and Windows operating systems
- Ability to manage multiple projects simultaneously
- Highly motivated and resourceful with strong critical thinking skills
- Ability to pick up new technology easily
- Experience working with a distributed/remote team (a plus)
- Experience with Autodesk Flow Capture (formerly known as Moxion)
Benefits
- Health insurance
- Financial benefits
- Time away
- Everyday wellness