The Support Solutions Sales Representative is responsible for understanding the support renewal workflow including customer specific procurement processes, maintaining Oracle guidelines, accurately forecasting sales pipeline, generating sales quotes, and negotiating and closing business in a highly transactional technology environment.
This position sells support services into an assigned territory within the Public-Sector business vertical.
This role interacts directly with customers and collaborates with internal sales teams and outside partners.
This position is responsible for relationship development and cultivation of our existing customer base.
Daily customer contact via the telephone is expected and measured on a regular basis.
Representatives are expected to prospect and generate leads from our customers throughout the sales process of support renewals.
Activity via the phone will also include driving attendance to local and/or web-based marketing events as well as ad hoc call campaigns through expansion of existing environments and other lines of business including education, consulting product and managed services.

BS/BA degree or equivalent experience
1-2 years’ sales or customer service experience, preferably in an IT environment
Experience working with MS Office applications, including Word & Excel
Excellent oral and written communication skills.
Ability to find, develop, and close business.
Ability to manage multiple issues and projects while maintaining a high level of detail.
Ability to develop and manage positive customer relationships.
Strong time management and self-management skills.
Attention to detail and accuracy in work product.
Ability to convey information to customers in a clear and concise manner verbally and in writing.
Ability to work independently under general guidance and supervision, and following department standards and procedures.
Ability to solve a variety of problems with minimal to moderate complexity, adapting common solutions to unique customer situations; strategic thinking – common to unique customer situations.

Comprehensive Health, Dental, and Vision plans
Premier 401k retirement plan with corporate matching and a 529 college saving plan
Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
Legal Resources
Unlock Exclusive Benefits for Full-Time Employees: Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
Employee referral program
Employee recognition, gift and reward program
Tuition reimbursement for continuing education
Remote or hybrid work options
Engaging company events such as team building activities, annual awards and kick-off parties
Health and wellness-focused activities
Relaxation Spaces
In-office gourmet coffee, tea, fresh fruit and healthy snacks
Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Support Solutions Sales Representative

Key skills