Cardiac Rhythm Management Technical Field Engineer

Role Overview

• Drive regional education and training activities and supports national programs for CRM, specifically: Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions
• Continued education and assessment of tenured field team
• Lead coordination of new-hire training with accountability to hiring manager (DM or DSM)
• Responsible for new hire field sign-off
• Understand competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage.
• Disseminate competitive information to regional teams.
• Deliver competitive training to field service and sales staff.
• Deliver tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization.
• Deliver new product and procedural field training and ensure that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers.
• Enhance relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations.
• Translate complex technical messaging, dispel competitive claims, resolve complex technical issues, and maintain customer relationships through technical expertise.
• Understand, interpret and participate in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies.
• Collaborate with the Clinical Research Organization relative to clinical studies and physician research.
• Partner with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals.
• Leverage personal district and region-wide relationships and experience to anticipate changes in business conditions.
• Respond to urgent or rapidly changing business needs and partner with sales teams to implement strategic solutions.
• Build and strengthen relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams.
• Build and maintain high trust relationships based on technical expertise and clinical evidence with key customers across the region.
• Provide expert service at key accounts to establish and reinforce the value of Medtronic technical competency.

Requirements

• Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry -OR
• Advanced Degree in engineering or nursing
• Degree in biomedical engineering or nursing
• Cath Lab, EP Lab, hospital/clinic, or cardiology experience
• Experience teaching and educating medical personnel, peers, and technical support personnel
• Thorough working knowledge of cardiac medical terminology and the medical device industry
• Excellent customer service skills
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• IBHRE certification (required at Sr and Prin level)

Tech Stack

• SFDC

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)