Lead Customer Support Specialist

Role Overview

• Provide exceptional customer service and waste support to clients.
• Respond to inquiries, process orders, prepare correspondence, and troubleshoot issues.
• Deliver outstanding service to internal and external clients via phone, email, or in person.
• Indirectly supervise junior staff members and provide advanced support to resolve complex issues.
• Establish effective communication pathways to handle customer inquiries.
• Collaborate with teams to ensure swift resolution of customer concerns.
• Manage office services such as data entry, clerical work, records control, and report preparation.
• Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections.

Requirements

• 7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
• Extensive knowledge and ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations.
• Knowledge of advanced accounting processes.
• Ability to identify trends and data patterns.
• Ability to work within a team environment and handle multiple assignments simultaneously.
• Proficient with Microsoft Office, DocuSign, and PDF writer.
• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.

Tech Stack

• Swift

Benefits

• Comprehensive medical benefits coverage.
• Dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)