Customer Support Associate

Role Overview

• Act as a key operational contact for our German customers
• Handle inquiries professionally across phone, chat, and email, providing clear solutions
• Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs
• Approach complex situations with curiosity and structure, identifying root causes and assessing potential risks
• Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently
• Actively contribute ideas to improve internal workflows

Requirements

• A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
• Native-level German (C2) and strong English skills (min. C1)
• Dutch language skills are a strong plus
• A strong interest in FinTech, financial processes, or operational excellence
• A proactive, hands-on mindset and willingness to take ownership
• Resilient and comfortable in a fast-paced environment

Benefits

• 20 days “work from abroad”
• 600EUR/GBP Learning & Development Budget
• Additional local benefits