Advocates new ways of doing things and challenges conventional wisdom
Coaches others on the value of using the Operational Excellence (OE) tools
Works directly with key stakeholders to identify process improvement opportunities
Facilitates and mentors employees in Lean and Six Sigma methods
Develops and communicates business cases to support recommendations for change
Completes weekly, monthly, and quarterly reporting on status and results of improvement projects
Represents Operational Excellence in a professional manner

5 years business operational experience
5 years implementing operational solutions and working collaboratively with other departments and different levels of administration
5 years process management experience with a proven track record managing process improvement and teams
3 years of experience in Project Management
High-School Diploma or GED in general field of study
3 – 5 years of working experience with process analysis and driving Lean/Six Sigma transformation efforts
3 – 5 years of experience facilitating work sessions and process improvement events
5 – 7 years of experience in Customer Service, call center, finance or insurance field
1 – 3 years experience working in an agile environment
Bachelor’s Degree in Business or related field
Rapid Process Improvement Facilitator (required to be obtained within the first 2 years of the role)
FAST Work Session Leader (required to be obtained within the first 2 years of the role)
Six Sigma Green Belt Certification (required to be obtained within the first 2 years of the role)

Awarded a Healthiest Employer
Offers a variety of health insurance products and services to meet diverse needs
Hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work

Continuous Improvement Manager

Key skills