Customer Service Representative, Commercial Auto Insurance

Role Overview

• Provide routine customer service and policy support to agents and carriers
• Communicate with agents and carriers via multiple channels (phone, chats, emails)
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards
• Maintain a working knowledge of products, services, and promotions
• Review and process applications, binders, endorsements, and other documentation required for policy issuance

Requirements

• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity
• Proficiency in Microsoft Office and web-based systems
• Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them

Benefits

• Comprehensive benefits include medical, dental, vision, disability, and life insurance
• 401(k) with company match
• Paid time off plus company holidays