Manage collections and follow up on outstanding customer balances
Create, review, and process customer invoices
Maintain accurate billing and accounts receivable records
Investigate and resolve billing discrepancies and customer account issues
Utilize Epicor Prophet 21 (P21) to perform daily billing, accounts receivable, and collections activities
Reconcile customer accounts and payment discrepancies
Prepare accounts receivable and collections reports
Communicate with customers regarding outstanding balances and payment status
Perform other duties related to the position as assigned

Proficient level of English (written and spoken)
Excellent professional and communication skills
Previous hands-on experience with Epicor Prophet 21 (P21) is required
Strong billing, collections, and accounts receivable experience, within the Epicor Prophet 21 (P21) ecosystem
Proven ability to manage customer accounts and collection activities effectively
Excellent attention to detail and organizational skills
Strong problem-solving skills and ability to work independently
Demonstrated reliability, accountability, and a strong work ethic
Proven ability to meet deadlines consistently in a fast-paced environment
Comfortable working within structured processes and established workflows
Ability to quickly learn new systems, software, and workflows
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
Positive attitude and the ability to learn and adapt quickly
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs

Collections & Billing Specialist – Epicor Prophet 21, P21

Key skills