Deliver on company’s KPIs for managed accounts which include annual retention objectives and growth objectives
Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process.
Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities
Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives
Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.
Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view
Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)
Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client.

5+ years of experience in a client-facing role in high growth technology firms, payments firm, fintech space or in a financial institution
Ability to work with all teams, including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance
Expert communicator who is motivated to own all aspects of the client relationship and be the client’s advocate within Payoneer
Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals
Business planning and commercial management skills
Proactive, value-based relationship-building skills
Data-driven and analytical mindset
Successful track records of achieving commercial targets
Able to travel to clients.

Enterprise Client Success Manager

Key skills