Key skills
Communication
About this role
Role Overview
- Provide inbound phone and email support for POS software customers
- Troubleshoot application and Basic Windows OS issues
- Accurately document, manage, and resolve support tickets
- Maintain individual ticket volume and productivity metrics
- Assist customers with technical questions and operational issues
- Escalate complex issues appropriately while maintaining customer communication
- Participate in weekend and rotational coverage schedules as required
Requirements
- Experience supporting customers via phone and email in a technical or call center environment
- Working knowledge of Windows operating systems
- Familiarity with Microsoft 365 applications
- Basic understanding of Windows networking concepts
- General technical troubleshooting experience
Benefits
- Inclusive workplace that values diversity of thought, experience, and background
- Equal Opportunity/Affirmative Action employer