Define and document an aligned vision and strategy for the future of threat detection, risk/exposure, and cyber operations services based on market and customer feedback
Set customer-driven, world-class security operations outcomes and measures across managed investigation, managed response, threat hunting, and advisory services
Partner with Customer Security Operations and Product teams to implement features that deliver industry-leading security outcomes and ensure operational alignment
Represent Zscaler as a customer-facing visionary thought leader, participating in executive customer advisory boards and managing critical incidents and escalations
Collaborate with Product Marketing to establish Zscaler as the industry leader in security operations by setting the standard for understanding and achieving great security outcomes

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
8+ years of experience in detection and response with a background in delivering tech-led managed services at scale
Proven operational experience running a Security Operations Center (SOC) with deep credibility among industry SOC leaders
In-depth understanding of the security market, vendor landscape, automation, and threat detection and response technologies
Demonstrated ability to distill complex situations into data-driven plans coupled with strong B2B experience within a growth-stage business and exceptional customer-facing skills.

Director, Product Management – Customer Security Outcomes

Key skills