Software Sales Leader – Americas

Role Overview

• The Software Sales Leader will lead a high-performance team to effectively achieve business objectives.
• Responsible for retaining, growing, and cross selling accounts under Enterprise model.
• Responsible for sales performance across two key software products Suretrend Cloud and Kleanz Software.
• Work with the entire sales organization to identify new SaaS opportunities and/or referrals, communicate value proposition, support them in intro calls, visit customers to explore SaaS opportunities and lead the closed won of the Software as a Service solution when it’s required.
• Responsible for building relationships with both existing accounts and prospective accounts and Partner with customers through a strategic and consultative approach to understand their business needs, issues, strategies and priorities to deliver value-added business solutions.
• Provide insights from the market to the SaaS Product Managers to improve the solutions we are offering to the market.
• Work in collaboration with Marketing to communicate new platform improvements, new releases in SaaS.
• Work in collaboration with the SaaS product managers and developers preparing documentation and/or troubleshooting information.
• Prepares documentation for the web site and distributes internally for troubleshooting bugs and/or issues that arise at customer sites, provides documentation or appropriate weblinks when issues occur to resolve the problems.
• Submits deescalated level 1 and level 2 issues to customer service or account management team accordingly.

Requirements

• 10+ years of B2B software sales experience, with at least 5 years leading teams in SaaS, preferably in life sciences, food diagnostics, or quality management systems.
• Experience selling enterprise or B2B software solutions
• Demonstrated track record of achieving multi-million-dollar ARR and leading digital transformation discussions with enterprise accounts.
• Proven track record managing complex sales cycles.
• Strong knowledge of food safety testing operations (pathogen detection, allergen screening, environmental monitoring) and related regulatory frameworks (FDA, USDA, ISO/IEC 17025, GFSI).
• Familiarity with SaaS architectures, data integration (ERP/LIMS/API), and analytics dashboards for quality and compliance tracking.
• Expertise in building strategic partnerships with diagnostic technology providers, contract labs, and food manufacturers.
• Exceptional communication and consultative selling skills across technical and business audiences.
• Relevant degree in Business, Biotechnology, Microbiology, or Engineering; advanced degree preferred.
• Willingness to travel domestically and internationally as needed.
• Experience leading or mentoring sales teams
• Strong customer-facing and presentation skills
• Bachelor's degree in business, Information Technology, Computer Science or equivalent work experience in a related field required.
• Understanding Microsoft Outlook, Excel, and Word.
• Support for Microsoft Suite experience preferred.
• Basic web site development or WordPress understanding is a plus.

Tech Stack

• Cloud
• ERP
• WordPress

Benefits

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1 st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities