Organizing routine maintenance allocated on a monthly basis
Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types
Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System
Actively drives the achievement of the SLAs/KPIs of the team
Align personal working practices with the department’s performance targets
Actively demonstrate compliance with all team targets
Maintains personal service spares issued and inventory records to the highest standard
Ensures all anomalies are quickly and effectively reported and resolved
Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified
Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis
Occasional ad hoc travel required
training takes place in the Netherlands, other OneSource sites may require occasional support

25 days of annual leave plus all Bank Holidays
Income Protection Insurance that ensures your income is protected when life takes the unexpected turn
Life Assurance for added peace of mind
Access to our WeCare Programme, offering medical, mental health, legal, and financial support
MyStrength – a personalised wellbeing app
AXA Health & Wellbeing App to help you stay on top of your health
Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP
Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future
Exclusive discounts via Benefit Hub and BHN Extras
Generous employee referral rewards
Season Ticket Loan Scheme to make commuting easier
Cycle to Work Scheme promoting a healthier, greener commute

Customer Support Engineer

About this role