Provides positive and professional inbound customer service to ensure issues are resolved efficiently
Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services
Takes ownership of customer concerns and resolves customer issues at first point of contact
Ensures due diligence is taken to support the accuracy of all customer transactions
Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes)
Contributes to and supports business objectives
Acts as a brand champion for your business area / function and the bank

High School Diploma or GED
Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
Exceptional listening skills and a curiosity for helping customers
Strong relationship management skills
Positive and energetic demeanor with excellent listening, reading, and communication skills
Experience handling confidential information preferred
Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)

Contact Center Representative

Key skills