Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution
Assist with setup and maintenance of review workflows, user roles, and permissions
Troubleshoot submission, approval, and annotation issues within MLR processes
Support content lifecycle management, including versioning, tagging, and archiving
Partner with Marketing, Medical, and Legal teams to ensure timely review cycle completion
Administer and maintain ComplianceWire training assignments, curricula, and user records
Support onboarding/offboarding activities and training compliance tracking
Troubleshoot user access, training completion, and reporting issues
Generate and distribute compliance reports for audits and internal stakeholders
Ensure training records align with regulatory and audit requirements (GxP, FDA, etc.)
Serve as first-line support for system-related inquiries and escalate issues as needed
Maintain system documentation, SOPs, and job aids
Support data integrity, validation activities, and audit readiness efforts
Collaborate with IT, QA, and vendors for system enhancements and issue resolution
Monitor system performance and proactively identify improvement opportunities

Bachelor’s degree in Life Sciences, Business, IT, or related field
2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems)
Strong understanding of content review processes and training compliance in regulated environments
Experience with user support, ticketing systems, and issue troubleshooting
Proficiency in Excel and reporting tools
Strong attention to detail and documentation skills
Ability to work PST hours and collaborate with cross-functional teams
Experience in pharmaceutical, biotech, or medical device industries (preferred)
Familiarity with GxP, FDA regulations, and audit readiness processes (preferred)
Experience with Veeva PromoMats, Veeva Vault, or other MLR systems (preferred)
Knowledge of data governance and compliance frameworks (preferred)
Exposure to validation processes (CSV) or system release management (preferred)

Compliance Support Associate

Key skills