Conduct weekly 1:1s and team meetings to coach SEs on deal strategy, technical execution, and best practices.
Create and maintain individualized development plans; lead monthly ride-alongs and collaborate with SE Enablement on targeted training.
Align closely with Strategic Sales Leaders through weekly syncs, sales leadership meetings, and coverage reviews to drive segment strategy.
Run weekly SE pipeline reviews to ensure technical qualification, surface systemic blockers, and share performance metrics with leadership.
Manage SE team capacity and utilization, coordinate cross-regional support, and drive recruiting and onboarding with structured 30-60-90 day plans.
Provide hands-on support for 2–3 strategic Strategic accounts by leading technical discovery and shaping technical strategy for deals >$1M.
Collaborate with Product to influence the roadmap, lead Strategic-specific POC initiatives, and validate complex implementations.
Develop and deliver high-impact demos and presentations; co-design POCs that accelerate sales cycles for priority Strategic opportunities.
Establish and scale technical best practices, discovery frameworks, and competitive enablement assets across the Strategic SE team.

8+ years of experience in sales engineering or technical sales, with 3+ years in a leadership capacity
Understanding of AI Agent applications, with hands-on experience integrating AI into customer workflows
Deep expertise in Contact Center technologies, including Conversational AI, CCaaS platforms, and telephony infrastructure
Strong working knowledge of strategic platforms including Salesforce, Google, Amazon, and contact center infrastructure
Known for resourcefulness, strategic thinking, and a collaborative mindset when working cross-functionally to drive deal success
Passionate about Sales Engineering career development, with a focus on coaching SEs through structured growth plans, role clarity, and skills development
Experience in building mentoring frameworks that foster technical excellence, soft skill growth, and leadership readiness within the SE organization
Embody and promote our core Operating Principles through mentorship, leadership, and hands-on engagement

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Strategic Solutions Engineering Manager

Key skills