Key skills
CRMCommunication
About this role
Role Overview
- Transfer calls to appropriate departments or staff
- Answer and manage incoming calls, emails, texts, and faxes
- Schedule appointments and maintain calendars
- Maintain accurate records in CRM systems
- Follow up on missed calls or unattended inquiries
Requirements
- Bilingual communication (English Spanish)
- Customer service and client-facing communication
- Active listening and information gathering
- Multitasking and prioritization
- Attention to detail and accuracy
- Professional phone presence
- Adaptability in high-volume environments
- Organizational and administrative coordination
Benefits
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.