Facilitate knowledge transfer from delivery teams into Support, AMS, and PS organizations
Support transition of SAP Brazil Tax Reform development activities from GPD to internal support
Coordinate cross-functional transition activities across GPD, GSD, AMS, L4 Support, QA, and Product teams
Develop and maintain detailed transition plans, timelines, and deliverables
Track transition progress, identify risks, and escalate issues to leadership
Own the creation, consolidation, and validation of all technical and functional documentation
Schedule and facilitate structured Knowledge Transfer sessions from GPD to L4 Support, AMS, and GSD teams
Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution
Act as a liaison between Business Solutions Americas Scrum teams and other departments
Contribute to the development of knowledge-sharing frameworks and continuous improvement initiatives

10+ years in SAP FI, MM, or SD
SAP environments in LATAM or Brazil tax contexts
Familiarity with Brazil Tax Reform topics
Experience with SAP support processes, AMS, L4, or product development teams
Background in transition management, knowledge transfer, or cross-functional coordination
Experience with SAP configuration, functional analysis, or technical troubleshooting
Experience working in Agile/Scrum environments

SAP Product Delivery Transition & Support Enablement Engineer

Key skills