Senior Workforce Scheduling Analyst

Role Overview

• Analyzes and reviews the contact center's workload
• Participates in and leads meetings with stakeholders
• Works closely with management to understand staffing requirements
• Ensures accurate records of contact center staff schedules

Requirements

• Requires a Bachelor's degree
• 4 – 6 years of related experience
• Ability to analyze contact center patterns
• Mentoring and supporting team members

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules