About this role
Role Overview
- Handle user inquiries to resolve their issues in the most efficient and professional manner possible.
- Manage and continuously improve our tools and content to ensure the quality of our services.
- Collaborate with different teams (engineering, product, logistics, etc.) to identify recurring issues and contribute to the continuous improvement of the user experience.
- Contribute to the implementation or improvement of internal processes to support teamwork across international teams (Brazil, US, Portugal).
- Use your user knowledge to participate in the development of projects within the Care team.
Requirements
- You are a student seeking a 6-month internship in Paris and available from July.
- You are empathetic and open-minded; you understand users' needs and focus on finding solutions.
- You are resourceful and can work independently to find answers to issues you encounter.
- You enjoy working in a team and thrive in an international environment.
- You speak French and English and can communicate with diverse stakeholders.
- You have an interest in events and customer relations.
Benefits
- Shotgun credits to attend your favorite events every quarter!
- Company health insurance with Alan (Shotgun covers 50% of the contributions)
- Swile meal vouchers (50% employer contribution, meal voucher value €9)
- Reimbursement of 50% of your transportation pass (e.g., Navigo, public bike subscription)
- Sustainable mobility allowance to encourage green transportation (€35/month)
- Gymlib subscription (discounted access to gyms and wellness services; Shotgun covers part of the subscription)