Lead, recruit and develop a national team of 30+ event hosts and contractors
making sure every host is well-matched, trained and ready to deliver
Provide ongoing coaching and feedback to keep performance high
Oversee scheduling, availability management and event allocation
Work with a team leader on the ground to manage equipment, costumes and logistics so every event is set up to succeed
Assist customers enquiring about kids' parties and team building events
guiding them through their options and securing the booking
Handle post-event feedback, identify trends and drive continuous improvement
Approve host invoices and keep operational systems accurate and up to date

Proven people management experience
you know how to coach, develop and hold people accountable
Strong organisational skills and the ability to juggle multiple priorities without things slipping
A proactive problem-solver
you preempt issues rather than react to them
Confident communicator, comfortable on the phone and natural at building rapport quickly
Calm under pressure with a knack for practical, fast decisions
High attention to detail
Experience in events, hospitality, customer service or operations is valued
Experience with kids or families is a bonus

Flexible hours designed around your life, not ours
Dog-friendly Abbotsford office, free street parking, easy public transport access
Staff discounts across our experience range
A values-driven team that takes culture seriously
Real progression if you want it
we hire and promote on potential

Events Manager

Key skills