Lead and manage Technical Support Specialist team in the region (functional and disciplinary)
Creating processes and ensuring guidelines are optimized for team's operation and its further development is in line with the established goals and objectives
Provide technical guidance and coaching to the team members
Provide technical expertise/support in assisting on-site or remote field technicians with installations, maintenance, upgrades, and repairs for the wind turbine’s electrical system.
Diagnoses, troubleshooting, and resolving technical/service issues
Develop and document technical solutions in Incident and communication of the measures to the respective requestors
Create knowledge articles and troubleshooting guidelines
Identify clusters and prepare issues for product failure analysis and align with relevant stakeholders (Engineering, Technical Project Management and Technology Management, regional claim handler)

Bachelor's degree in engineering or a related field or a minimum of five years' experience as Electrician or Mechanical Engineer
High / Low voltage certificates are good to have
Fluent in English and Spanish
Proved hands-on three years' experience in Wind Turbine or in creating technical documentation
Used to work in an international environment company
Timely and effective management of high-demand technical issues
Flexibility to travel

In addition to the opportunity to make our world a little more sustainable, we offer you:

Group Lead, Technical Support

Key skills