Senior Product Manager, KYC – Fraud & Risk

Role Overview

• Own and continuously evolve the multi-quarter product roadmap for KYC fraud and risk solutions, balancing customer urgency, business value, and technical feasibility.
• Define product vision aligned with Trulioo's broader platform strategy, contributing to internal roadmap communications and external partner/customer conversations.
• Conduct rigorous market evaluations and competitive analyses to recommend build, partner, or buy decisions with clear rationale.
• Identify and seize whitespace opportunities in consumer identity fraud, KYC compliance, and risk decisioning — bringing forward new product bets that could materially expand Trulioo's addressable market.
• Serve as the primary voice of the customer, regularly conducting discovery interviews with enterprise clients across financial services, fintech, payments, and regulated industries.
• Collect and synthesize qualitative and quantitative feedback to surface unmet needs, validate hypotheses, and inform prioritization decisions.
• Partner with Sales and Business Development to engage prospects early in the sales cycle, representing the product and gathering signals on market demands.
• Monitor product performance metrics, client feedback loops, and support escalations to drive continuous improvement post-launch.
• Lead cross-functional squads — Engineering, Data Science, Design, Legal, and Compliance — to deliver fraud and risk capabilities within expected timelines using agile methodologies.
• Communicate product vision, roadmap updates, and strategic changes clearly to diverse audiences, including executive leadership and external clients.

Requirements

• 8+ years of product management experience, with a significant portion focused on KYC, identity verification, fraud detection, or risk decisioning in FinTech, RegTech, Payments, or Financial Services.
• Deep domain expertise in KYC fraud — including synthetic identity fraud, document fraud, account takeover, and consumer onboarding risk — with a clear understanding of how these differ from KYB risk and compliance workflows.
• Hands-on experience working with ML and Data Science teams: defining model requirements, interpreting model outputs, managing feedback loops, and translating model insights into product features.
• Proven track record of owning a product roadmap end-to-end, shipping impactful products in agile environments, and influencing without authority across cross-functional teams.
• Strong analytical and problem-solving skills; ability to structure ambiguous problems, make defensible recommendations, and break them into deliverable increments.
• Excellent oral and written communication skills, with the ability to distill complex technical or regulatory topics into crisp narratives for diverse audiences.
• Experience working with third-party data providers such as credit bureaus, identity data networks, or risk data vendors.
• Bachelor's degree in a STEM, Business, or related field — or equivalent practical experience.

Benefits

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.