Role Overview
- Serve as second-in-command to the Program Manager for personnel vetting and HSPD-12 PIV credentialing program operations.
- Act as the Program Manager delegate as needed to support continuity of operations and customer engagement.
- Oversee day-to-day delivery across workstreams, including intake, adjudication support, PIV issuance and maintenance, data quality, reporting, and related personnel vetting activities.
- Manage daily team stand-ups, scrums, task assignments, and operational priorities.
- Support achievement of service level agreements, quality expectations, contract requirements, and customer deliverables.
- Manage the integrated master schedule, milestones, dependencies, and critical path activities to support on-time, high-quality delivery.
- Lead risk, issue, and action management in coordination with the Quality Manager, including maintaining risk logs, executing mitigation plans, and escalating concerns with data-driven recommendations.
- Coordinate with PVCM, OIT, HR/security stakeholders, and external credentialing providers to align policy, process, and systems under Trusted Workforce 2.0.
- Support contract compliance by assisting the Program Manager with status reports, metrics, performance updates, and executive-ready briefing materials.
- Support budget tracking, staffing plans, resource allocation, onboarding, and direction of matrixed analysts, SMEs, and QA resources.
- Maintain and update policy documents, standard operating procedures, training artifacts, FAQs, and process documentation.
- Align processes and SOPs to Trusted Workforce 2.0 requirements, including continuous vetting, risk tiers, adjudicative criteria, reciprocity, and related personnel vetting guidance.
- Oversee data and reporting activities, including validating data quality rules, managing dashboards, and supporting source-of-truth integrity.
- Interface with system owners and stakeholders regarding incidents, fixes, releases, and operational improvements.
- Support systems and tools such as VA-CABS, USAccess, NBIS/eApp, ServiceNow, Jira, Confluence, Power BI, Tableau, and related platforms.
- Lead stakeholder communications and change management activities, including developing clear memos, FAQs, briefing materials, and leadership updates.
- Enforce security, privacy, records management, and compliance requirements across workflows and deliverables.
- Identify opportunities for process improvement, standardization, training, and operational efficiency across the program.
Requirements
- Bachelor’s degree
- Public Trust Clearance Eligibility
- Minimum of 5 years of demonstrated functional and technical experience in the Personnel Security/Vetting industry within the Federal Government.
- Demonstrated expertise in current initiatives involving Trusted Workforce 2.0 Core Doctrine.
- Experience supporting federal background investigation, personnel vetting, onboarding, credentialing, adjudication support, or HSPD-12 PIV program operations.
- Experience overseeing day-to-day operational tasks, team execution, workstream coordination, or matrixed resources.
- Experience maintaining or updating policy documents, SOPs, training materials, process documentation, or operational guidance.
- Experience supporting contract compliance, service level agreements, status reporting, performance metrics, and customer deliverables.
- Familiarity with personnel security systems, credentialing systems, case management tools, or related federal security platforms.
- Familiarity with ServiceNow, Jira, Confluence, and business intelligence tools such as Power BI or Tableau.
- Basic SQL knowledge for data validation, reporting, or quality review.
**Preferred Qualifications **
- Lean Six Sigma Green Belt or Black Belt certification.
- Project Management Professional certification.
- Certified ScrumMaster certification.
- Experience supporting VA personnel vetting, credentialing, PVCM, OIT, HR/security, or related stakeholder environments.
- Experience with VA-CABS, USAccess, NBIS/eApp, ServiceNow, Jira, Confluence, Power BI, Tableau, or similar systems.
- Experience managing integrated master schedules, milestones, dependencies, risks, issues, and action items.
- Experience creating executive-level briefings, dashboards, reporting packages, memos, FAQs, or change management materials.
- Strong background in process improvement, training, data quality, and navigating complex government onboarding and security protocols.
Tech Stack
- PMP
- ServiceNow
- SQL
- Tableau
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development