Deputy Program Manager

Role Overview

• Serve as second-in-command to the Program Manager for personnel vetting and HSPD-12 PIV credentialing program operations.
• Act as the Program Manager delegate as needed to support continuity of operations and customer engagement.
• Oversee day-to-day delivery across workstreams, including intake, adjudication support, PIV issuance and maintenance, data quality, reporting, and related personnel vetting activities.
• Manage daily team stand-ups, scrums, task assignments, and operational priorities.
• Support achievement of service level agreements, quality expectations, contract requirements, and customer deliverables.
• Manage the integrated master schedule, milestones, dependencies, and critical path activities to support on-time, high-quality delivery.
• Lead risk, issue, and action management in coordination with the Quality Manager, including maintaining risk logs, executing mitigation plans, and escalating concerns with data-driven recommendations.
• Coordinate with PVCM, OIT, HR/security stakeholders, and external credentialing providers to align policy, process, and systems under Trusted Workforce 2.0.
• Support contract compliance by assisting the Program Manager with status reports, metrics, performance updates, and executive-ready briefing materials.
• Support budget tracking, staffing plans, resource allocation, onboarding, and direction of matrixed analysts, SMEs, and QA resources.
• Maintain and update policy documents, standard operating procedures, training artifacts, FAQs, and process documentation.
• Align processes and SOPs to Trusted Workforce 2.0 requirements, including continuous vetting, risk tiers, adjudicative criteria, reciprocity, and related personnel vetting guidance.
• Oversee data and reporting activities, including validating data quality rules, managing dashboards, and supporting source-of-truth integrity.
• Interface with system owners and stakeholders regarding incidents, fixes, releases, and operational improvements.
• Support systems and tools such as VA-CABS, USAccess, NBIS/eApp, ServiceNow, Jira, Confluence, Power BI, Tableau, and related platforms.
• Lead stakeholder communications and change management activities, including developing clear memos, FAQs, briefing materials, and leadership updates.
• Enforce security, privacy, records management, and compliance requirements across workflows and deliverables.
• Identify opportunities for process improvement, standardization, training, and operational efficiency across the program.

Requirements

• Bachelor’s degree
• Public Trust Clearance Eligibility
• Minimum of 5 years of demonstrated functional and technical experience in the Personnel Security/Vetting industry within the Federal Government.
• Demonstrated expertise in current initiatives involving Trusted Workforce 2.0 Core Doctrine.
• Experience supporting federal background investigation, personnel vetting, onboarding, credentialing, adjudication support, or HSPD-12 PIV program operations.
• Experience overseeing day-to-day operational tasks, team execution, workstream coordination, or matrixed resources.
• Experience maintaining or updating policy documents, SOPs, training materials, process documentation, or operational guidance.
• Experience supporting contract compliance, service level agreements, status reporting, performance metrics, and customer deliverables.
• Familiarity with personnel security systems, credentialing systems, case management tools, or related federal security platforms.
• Familiarity with ServiceNow, Jira, Confluence, and business intelligence tools such as Power BI or Tableau.
• Basic SQL knowledge for data validation, reporting, or quality review.

**Preferred Qualifications **

• Lean Six Sigma Green Belt or Black Belt certification.
• Project Management Professional certification.
• Certified ScrumMaster certification.
• Experience supporting VA personnel vetting, credentialing, PVCM, OIT, HR/security, or related stakeholder environments.
• Experience with VA-CABS, USAccess, NBIS/eApp, ServiceNow, Jira, Confluence, Power BI, Tableau, or similar systems.
• Experience managing integrated master schedules, milestones, dependencies, risks, issues, and action items.
• Experience creating executive-level briefings, dashboards, reporting packages, memos, FAQs, or change management materials.
• Strong background in process improvement, training, data quality, and navigating complex government onboarding and security protocols.

Tech Stack

• PMP
• ServiceNow
• SQL
• Tableau

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development