About this role
Role Overview
- Supporting PayU customers **via phone, email, live chat in a 24/7 & weekends system,
- Managing **customer databases **in the operating system,
- Verification and identification of contacting customers and substantive recognition of the reported problem,
- Recording and forwarding requests to other operational departments,
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
Requirements
- **Education **
- minimum secondary education,
- **English **language – minimum B2 level,
- Very good knowledge of the **Polish **language both in speech and writing,
- Ability to formulate thoughts clearly in written form,
- Good working knowledge of the Office package* (Word, Excel, Power Point)*,
- Minimum six months of experience in Customer Support.
Benefits
- Work in an **international **organization operating in a rapidly changing industry,
- Full-time employment under a **contract **of employment,
- Benefits: ability to develop one’s own package in MyBenefit system,
- Series of training,
- **Friendly work atmosphere **in a cooperation-driven team,
- Ability to work in a** hybrid model**,
- Quarterly bonus.