Key skills
Project ManagementCommunicationCollaboration
About this role
Role Overview
- Working towards becoming a Subject Matter Expert (SME)
- Developing standard processes within your areas of expertise and be a champion for their adoption
- Forging strong partnerships with customers and colleagues
- Managing the CAM engagement with a customer using strong project management practices while also developing solutions to business problems
- Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
- Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Providing a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
- Building and/or improve templates, training and presentations
- Handling customers where up to 25% of your time may include travel
Requirements
- Proven 2 + years of experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler
- 1+ years of experience with Software as a Service is a must
- Good background in customer/client management
- Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
- Strong organisational skills and problem-solving abilities
- Analytical thinking
- Ability to work in a team environment and share standard methodologies regularly
Benefits
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.