GRC & Client Assurance Manager

Role Overview

• Compliance Strategy & Governance: Design, implement, and evolve the company’s global compliance framework across all relevant jurisdictions.
• Establish and maintain policies, standards, controls, governance forums, and reporting routines.
• Lead enterprise-wide compliance risk assessments and maintain the compliance risk register.
• Define monitoring, testing, and issue-management processes to identify, escalate, and remediate compliance gaps.
• Provide regular reporting to the Head of Legal and executive team on compliance risks, incidents, trends, and remediation progress.
• Privacy & Regulatory Compliance: Oversee the company’s compliance approach to data protection and privacy requirements — including GDPR and other applicable privacy obligations.
• Ensure the organisation can demonstrate accountability through proportionate documentation, reporting, and governance.
• Support regulatory-readiness activities and coordinate external inquiries where relevant.
• Customer & Partner Assurance: Act as the senior GRC lead for customer due diligence, regulated-sector questionnaires, control reviews, and audit requests.
• Support strategic deals by addressing compliance, governance, and assurance requirements from enterprise customers, especially in banking and other regulated sectors.
• Partner with Sales, Solution Advisory, Security, and Legal to strengthen trust materials and compliance positioning.
• Third-Party Risk & Resilience: Build and oversee the compliance aspects of third-party risk management — including vendor assessments, subprocessors, outsourcing controls, and ongoing monitoring.
• Ensure the company’s control environment supports the expectations of financial-services clients regarding resilience, oversight, and risk management.
• Partner with Security and Operations on incident governance, escalation, and post-incident remediation tracking.
• Controls, Certifications & Audit: Oversee GRC readiness for external assurance frameworks and certifications, including SOC 2, ISO 27001, and related control programmes.
• Coordinate internal and external audits and ensure effective follow-through on findings and corrective actions.
• Maintain evidence, documentation, and policy governance required to support customer and audit assurance.
• Business Partnership & Enablement: Provide compliance input into new products, AI-related use cases, commercial initiatives, customer contracts, and market expansion plans.
• Deliver practical training and awareness programmes to embed a strong culture of compliance and accountability.
• Advise leaders on how to balance compliance rigour with operational scalability and business growth.

Requirements

• Demonstrated success building or scaling a compliance or GRC function in an international company.
• Proven experience in both a leadership GRC, compliance, risk, governance, or regulatory assurance role.
• Experience in a B2B SaaS, fintech, regtech, payments, or other technology environment serving regulated customers.
• Strong working knowledge of privacy, control frameworks, policy governance, audit coordination, and third-party risk management.
• Experience supporting enterprise customer due diligence and audits.
• Strong judgement and stakeholder management skills — comfortable engaging at senior and executive level.
• Ability to operate strategically while remaining hands-on.
• Bonus points if you have experience working with banking, financial-services, or insurance-sector customers.
• Familiarity with DORA, EBA outsourcing expectations, or equivalent financial-sector third-party governance requirements.
• Experience with SOC 2, ISO 27001, and related assurance frameworks.
• Experience across both Europe and the US.
• Relevant certifications such as CIPP/E, CRISC, CRCM, CISSP, or ISO 27001-related credentials.

Benefits

• Your career, your design
• Unleash your ambition in our dynamic, autonomous environment.
• Drive meaningful change.
• Build a fairer future for every employee by joining a market leader that is improving the world of work.
• Collaborate with a passionate, diverse and talented team around the globe.