You answer emails and inquiries from our users. Clear, fast, solution-oriented.
You work actively in the Admin Center. You spot where bookings are stuck, where users drop out, and where follow-up is needed.
You reach out, understand why something is stalled, and help close bookings.
You notice patterns others miss. Where do users abandon the process? Which questions keep coming up?
You document this and share insights directly with the product and marketing teams.
You work directly with Katharina, Massimo and Emre. Your insights from support don't disappear into a black hole — they feed directly into product and growth decisions.

You are studying a business
or communications-related subject, have prior experience in support, customer success, or service, or can explain why you're the right fit.
German at native level, solid English.
You write clearly and courteously, think in terms of solutions rather than tickets, and are keen to dig into data and admin tools.
You know when an email requires more than a standard response.
Driven people > degrees. Your mindset matters more than your diploma.

Real responsibility: You independently manage our users.
Fair compensation on a Minijob or working-student basis: clear hourly terms.
Flexible working models: Work when and where it suits you best.
Work with the founders: no HR filter, no layers of hierarchy in between.
Learning opportunity: Learn with us how a startup really operates — from customer insights to growth mechanics.
Team offsites: We achieve more together.
Free MUVN rides: You incur no usage fees.
Corporate Benefits: Discounts at hundreds of online shops.

Working Student Customer Success & Growth

Key skills