Vice President, Truck Service Support

Role Overview

• Define and lead the Truck Service enablement strategy, ensuring alignment between enterprise priorities and field execution
• Integrate efforts across programs, vendor strategy, franchise support, and field execution teams
• Translate strategy into scalable frameworks, tools, and standards that drive consistent performance
• Establish governance to ensure alignment, accountability, and measurable outcomes
• Provide strategic leadership to: Director, Tire Programs and Director, Parts, Oil & Labor Programs
• Ensure programs and category strategies deliver margin performance, cost optimization, and operational feasibility
• Establish enterprise alignment on pricing frameworks, program standards, and vendor strategies
• Drive simplification and standardization across program offerings
• Lead and guide the Truck Service Franchise Director, ensuring alignment to enterprise strategy and priorities
• Establish a consistent model for franchise engagement, performance management, and capability development
• Ensure franchise partners are equipped with tools, insights, and programs to deliver brand and financial expectations
• Drive alignment in operational standards, customer experience, and program adoption
• Oversee the Truck Service Field Support organization, including Specialist Team Leads and Specialists
• Ensure field teams optimally translate strategy into clear execution plans and measurable outcomes
• Build capability in operational excellence, problem-solving, and performance management
• Establish consistent performance management, coaching, and accountability frameworks across the field
• Own enterprise visibility into program adoption, operational consistency, and performance drivers
• Drive continuous improvement through standardization, root cause analysis, and scalable solutions
• Ensure alignment between program intent and field execution outcomes
• Partner with Operations leadership to identify and close performance gaps
• Partner with Operations, Finance, Procurement, Supply Chain, and People & Culture to align vendor strategies, financial performance, and operational capabilities
• Lead enterprise change initiatives, ensuring adoption and sustained impact
• Influence senior stakeholders and align across competing priorities
• Lead and develop a multi-layered leadership organization across: Program Directors Franchise leadership Field Support teams
• Build capability in program strategy, vendor management, and field execution
• Establish a culture of accountability, continuous improvement, and performance discipline
• Ensure strong succession planning and leadership pipeline

Requirements

• Bachelor’s degree in Business, Operations, Engineering, or related field preferred; advanced degree a plus
• Significant leadership experience in truck service, fleet maintenance, automotive, or multi-site service environments
• Proven success leading enterprise functions, large cross-functional organizations, or field enablement models
• Strong commercial and financial acumen, with experience influencing margin performance and cost optimization
• Demonstrated ability to lead through multiple layers of leadership and influence without direct control of operations
• Experience integrating program strategy, vendor management, and field execution
• Strong analytical and problem-solving capabilities with a data-driven approach
• Excellent communication and executive presence, with ability to influence senior stakeholders
• Ability to travel as required to support business priorities

Benefits

• bonuses
• share options
• flexible benefits designed to meet your needs