Leverage expertise in Fixed Operations, Service Pricing, and CDK Service to ensure system configurations align with client business requirements and industry best practices
Customize Service Pricing based on client needs
Provide ongoing consultation to dealership management on pricing strategies and system utilization
Conduct 30-day sustainment reviews to ensure system accuracy, adoption, and performance
Analyze performance reports against benchmarks to identify improvement opportunities and drive business outcomes
Manage client engagements, including scheduling and facilitating calls via Outlook, Microsoft Teams, PSA, and Salesforce
Track, update, and complete assigned tasks within Salesforce in a timely manner
Collaborate with peers and cross-functional teams to ensure successful project delivery
Stay current on automotive retail trends and apply insights to client engagements
Support team members in achieving both individual and team performance goals

At least 5 years of experience with demonstrated success in automotive industry.
At least 2 years of experience within CDK Service and Service Pricing applications.
Proven experience in process improvement or consulting.
Strong analytical, facilitation, and presentation skills.
Ability to manage multiple engagements simultaneously.
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Ability to work independently in a fast-paced environment.
Exceptional time management skills.
Strong project management skills and the ability to follow up and maintain client interactions on a scheduled, consistent basis.
Proficiency with MS Office products including Microsoft Office 365.
Familiarity with Teams application.

Business Process Consultant – Service Pricing

Key skills