Manage a portfolio of small to medium size accounts
Support a Global Account Manager with one account in core client-facing responsibilities
Customer service, data preparation and analysis, business plan and customer metrics management
Monitor customer feedback to identify and resolve issues
Review and resolve discrepancies, i.e. credit card reconciliation
Work with customers to either develop a business plan or support the execution of the plan, when applicable

Experience in Quality/Account management methodology and Customer Service
Working with CRM tools and thorough knowledge of appropriate technology enablers
Analyze and develop plans specific to client needs from a project experience standpoint
A history of working in a customer facing or expanded operational role in Energy, Resource and Marine Travel segment
Knowledge of project management and BCD Travel Products and Services
Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
Good command of the English language
Knowledgeable in travel industry client technology tools
You have a College, Associate, or University degree or equivalent experience

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Account Executive – Global, Energy, Resources & Marine

Key skills