Change Enablement Manager

Role Overview

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Lead the creation and continuous refinement of the master RDD Deployment Methodology Playbook.
• Develop, release, and maintain standardized program assets, including Project Charters, RACI Matrices, and Standardized Bid Intake Documents.
• Act as the administrator for the single source of truth for all program artifacts, ensuring strict version control and accessibility.
• Manage the Process Change Request (PCR) lifecycle, evaluating field-suggested improvements and integrating them into the global standard.
• Serve as a key member of the Enablement Council, reviewing process deviations and identifying areas where the standard must evolve.
• Partner with the Training & Competency Specialist to ensure all training materials are perfectly aligned with the latest version of the Playbooks.
• Work with the Quality Control Specialist to embed In-Process Quality Control (IPQC) checkpoints directly into the deployment workflows.
• Execute semi-annual "pruning cycles" to remove legacy or inefficient processes, keeping the operating model lean and high-velocity.
• Conduct audits of active sites to verify adherence rates to internal project quality control checkpoints and the RDD standard.
• Embrace and support Computacenter’s mission and core values.

Requirements

• A bachelor’s degree in operations management, business administration, or a related technical field.
• 5-7 years of experience in datacenter deployment, hyperscale infrastructure, or complex industrial construction environments.
• Minimum of 3 years dedicated to process improvement, technical writing, or operational excellence roles.
• Legally eligible to work in the United States.
• Expert-level skill in tools like Microsoft Visio, Lucidchart, or Miro.
• Deep understanding of Lean, Six Sigma, Agile, or Total Quality Management (TQM) principles.
• Ability to interpret operational data using Excel (pivots, VLOOKUPs) or BI tools to justify process changes.
• A "systems-thinking" mindset—the ability to see how a change in one area ripples across the entire organization.
• The ability to explain complex tasks in simple, jargon-free language.
• An uncompromising eye for consistency, formatting, and logical flow.
• Strong interpersonal skills to drive adoption of new standards without having direct vertical authority over all teams.
• Proven ability to manage multiple improvement initiatives simultaneously while meeting deadlines.
• Must provide strong leadership including vision and promoting/leading change.
• Strong interpersonal and communication skills (both verbal and written).
• Professional self-starter, with ability to work collaboratively with others.
• Ability to collaborate with technical Engineers and sales Account Executives effortlessly.
• Ability to work with a cross-functional team that includes all levels of the organization.
• Some travel required.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans