IT Support Technician – Residential Healthcare

Role Overview

• Diagnosing and resolving IT issues related to computers, networks, and software systems.
• Configuring and deploying new workstations and supporting users through onboarding.
• Managing user accounts across multiple platforms and ensuring proper access.
• Maintaining IT asset inventory across all AMFM sites.
• Supporting mobile devices, local/network printers, and web-based video technologies like Zoom.
• Assisting with software patching, updates, and system maintenance.
• Collaborating with Tier II support, system administrators, and the Director of IT.
• Documenting procedures, fixes, and system updates in our internal knowledgebase.
• Participating in occasional after-hours or weekend support as needed.

Requirements

• 3+ years of hands-on IT support experience, preferably in a fast-paced or healthcare setting.
• A degree, trade school diploma, or relevant technical certifications (e.g., CCNA, MCSA, CompTIA).
• Familiarity with HIPAA, HITECH, and CFR 42 Part II regulations.
• Strong experience with Google Workspace and Microsoft Office 365.
• Working knowledge of networking principles (TCP/IP, routers, switches, RADIUS).
• Experience with JumpCloud, mobile device management (MDM), and remote monitoring tools (RMM).
• Ability to clearly communicate technical concepts to non-technical team members.
• Possess valid driver’s license with ability to be insured by auto insurance policy.

Tech Stack

• TCP/IP

Benefits

• Medical, Dental, and Vision plans through Anthem or Kaiser.
• FSA/HSA Accounts.
• Life/AD&D insurance through Anthem, 100% paid for by the employer.
• 401k plan with employer match.
• PTO, Self Care Day, and Floating Holiday.
• Educational Assistance Reimbursement Program.
• Employee Assistance Program.
• Health and Wellness Membership.