Manager, Surgical Outcomes and Digital Innovation

Role Overview

• Lead downstream execution of the Surgical Outcomes strategy, translating global direction into practical, repeatable activation across regions.
• Own Surgical Outcomes playbook dissemination, ensuring consistent understanding, messaging, and application across commercial, education, and regional teams.
• Drive regional activation and engagement, supporting markets in embedding outcomes-first behaviors into customer interactions, education, and planning.
• Lead DISH education, training, and dissemination, enabling consistent clinical language, usage, and adoption across events, field teams, and key accounts.
• Own Surgical Outcomes event strategy across global, regional, and local levels, aligning content, objectives, and execution to outcomes-driven behavior change (vs. product-first engagement).
• Serve as a connector across regions by facilitating regional insights sharing, surfacing best practices, barriers, and opportunities related to both Surgical Outcomes and digital enablement.
• Lead digital innovation initiatives with strategic customers, including pilot execution, voice-of-customer insight generation, and cross-functional project management.
• Define pilot success metrics and measurement frameworks to evaluate impact, scalability, and business value.
• Define and execute the digital enablement strategy that supports commercial efforts across sales, education, and customer engagement.
• Own alignment and usage strategy for current digital tools, including: NxTAdvisor; SmartWinnr; AI Advisor.
• Identify unmet needs and prioritization opportunities across regions and roles, informing roadmap decisions and optimization of existing tools.
• Drive measurable adoption and behavior change, partnering with commercial, FSO, and regional teams to track usage, impact, and effectiveness.
• Translate digital usage and regional feedback into actionable recommendations to improve enablement, content, and execution.
• Partner closely with Commercial, Professional Education, Medical Affairs, HEMA, IT, and Regional Marketing to ensure Surgical Outcomes and digital tools are deployed in a coordinated, compliant, and scalable manner.
• Support change management by reinforcing outcomes-first behaviors, aligning incentives, education, and enablement to desired field actions.
• Act as a bridge between global strategy and regional execution, ensuring feedback flows upstream and guidance flows downstream.

Requirements

• Bachelor’s degree in business, marketing, engineering, or related; MBA preferred
• Minimum 6 years relevant experience, with 3-4 years in commercial, digital, or strategic roles within MedTech/Healthcare
• Experience working across global or highly matrixed organizations
• Ability to travel approximately 30-40% (international and domestic)
• Experience with digital strategy/innovation, health tech or medtech; proven delivery in digital transformation and omnichannel commercialization
• Project management experience leading complex cross-functional initiatives
• Fluency in emerging tech (AI/ML, analytics, automation), change management, and cross‑functional leadership
• Familiarity with healthcare compliance/cybersecurity
• Background in digital health/SaaS or commercial excellence

Tech Stack

• Cyber Security

Benefits

• medical, dental, vision, life insurance
• short
• and long-term disability
• business accident insurance
• group legal insurance
• consolidated retirement plan (pension)
• savings plan (401(k))
• long-term incentive program
• Vacation – up to 120 hours per calendar year
• Sick time
• up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time
• up to 40 hours per calendar year