Responsible for coaching and mentoring clients through the completion of the WSIBs Health and Safety Excellence program and other provincial programs
Accountable for the delivery of solutions to clients maintaining quality standards, project timelines and budget
Communicates the identified opportunities to AM/SAM for follow-up with the client
Assess client needs and work diplomatically within political framework of unionized and non -unionized workplaces and liaise with various stakeholders to assist member in complying with legislations, standards and best practices
Proactively responds to client information requests promptly and accurately, acting as a resource or gateway for information and service
Respond to escalated questions and issues from internal stakeholders and program members
Develop, implement and oversee the delivery of products and the program to support the Provincial programs.
Monitor, evaluate and adjust as required.
Create resources, tools and presentation material for participant meetings to assist firms with successfully meeting the program requirements
Monitor and evaluate to ensure the program content is effectively and consistently being delivered
Identifies and flags potential program risks and proactively identifies solutions to mitigate risks
Maintains records of all activities on the Client Relationship Management (CRM) system on a regular basis and submits reports as required.
Requirements
Certificate or Diploma in Occupational Health & Safety or related discipline from a Community College and/or equivalent combination of education and experience.
3-5 years of experience working with governmental programs
3+ years of experience consulting and facilitating training sessions in various settings (e.g., industrial, service and farming sectors)
Knowledge and application of Health and Safety, including legislation and technical standards
Knowledge and application of conducting audits and assessments
Knowledge of WSIB Incentive Program processes and WSPS consulting and training programs
Strong relationship building skills and business acumen
Excellent interpersonal skills and the ability to work collaboratively with staff at all organizational levels
Facilitation/Instruction skills in various settings and levels of employees/management
Ability to organize and prioritize a varied workload, including managing several projects simultaneously
Ability to negotiate, foster cooperation, and build consensus in order to influence decision making
Excellent time management skills with the ability to adapt to changing project priorities, scope and timelines
Proven interpersonal and relationship management skills to effectively interact, build and nurture working relationships with colleagues and system partners
Resourceful with the ability to identify and resolve challenges both autonomously and collaboratively
Excellent oral and written communications skills in English
Experience in virtual training using Microsoft Team Platform.
Benefits
Comprehensive life and health benefits (100% company paid Health & Dental)
Flexible working arrangements within the province of Ontario