About this role
Role Overview
- Ensure that all the trainings are conducted as per the plan by ops/client
- Support Ops SMEs/trainers in conducting the training
- Prepare and maintain various process/Training related documents in English
- Maintain the database for all the trainings conducted over the last 2-3 years
- Provide relevant data as and when necessary
- Adhere to the requirements of supervisors
- Create contents of the process with the coordination of Ops as per the training and process requirements
- Proactively manage performance and enhance performance of team based on defined KPI's
- Assess training needs, provide training opportunities and train new hires and existing staff
- Provide subject matter expertise
- Timely escalation of people issues, maintaining discipline
- Incentive/Performance Management monitoring
Requirements
- Graduation
- Hands-on experience on Digital training tools, strategies
Benefits
- Employees can work remotely