Onsite Field Service Technician

Role Overview

• Perform upgrades, implementation, optimization and maintenance support of a large complex regional communication system.
• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics.
• Provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
• Perform removal and installation of Fixed Network Equipment (FNE) and mobile communications equipment and associated cabling in customer locations/vehicles utilizing best practices and per R56 Standards and Guidelines.
• Document customer information, details of work performed, hours worked, parts used, specific instruction from the customer, etc.
• Responsible for accurate reporting in time tracking systems each week before the day/time determined by the manager.
• Responsible for proper care and maintenance of all assigned company assets.
• Responsible for calibration of assigned test equipment and keeping the test equipment database up to date.
• Responsible for processing all expense reports within the Motorola Solutions HR Guidelines.
• Deliver a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), deliver a proficiency in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.

Requirements

• 3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.
• Within 6 months of hire, must possess CET Associate certification.
• Within 6 months of hire, must achieve appropriate technical certifications for their role.
• Must possess R56 Installer Certification within 1 year of hire.
• Must possess a valid driver’s license and have a clean driving record.
• Must be able to pass a background check.
• Must be able to obtain background clearance as required by government customers.
• Must be able to obtain NERC CIP clearance upon completion of a Personnel Risk Assessment.
• Network certifications (Security +/ CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar, highly desirable)
• Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques.
• Total familiarity with the latest technologies and troubleshooting techniques.
• Strong "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
• Self-motivated to perform the required duties at a distance from direct supervision.
• Able to solve customer problems quickly during stressful situations.
• Ability to read and understand equipment schematics and diagrams.
• Proficient in use of various communications test devices and equipment including: System Analyzers, Power Meters, etc.

Tech Stack

• Firewalls
• Switching
• VoIP

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!