Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Work within all related systems Legacy and Support Central to manage and complete all work.
Handle all types of work submitted into the department.
Maintain install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Effectively manage and prioritize various projects with minimal supervision.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Complete all planned Quality & Compliance training within the defined deadlines.

Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
Minimum two years' experience working with Microsoft Excel.
Ability to communicate using local language.
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.

Operations Coordinator

Key skills