Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple's privacy and security standards
Upload, route and track lab results and referral information so clinicians can review and follow up without delay
Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety
Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved
Keep patient records accurate and ensure everything lines up between patient information and lab or referral data
Support public health reporting and compliance-related documentation as required
Work closely with Customer Support and Care Delivery teams to address lab
and referral-related questions from patients and providers
Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best

Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset
A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence
Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment
Strong written and verbal communication skills, with a natural ability to collaborate across teams
Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues
Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset

Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

Lab and Referral Operations Coordinator

Key skills