Salesforce Business Analyst

Role Overview

• Act as a liaison between technical teams and client stakeholders, owning the functional project solution.
• Facilitate client discussions to document current business processes, pain points, and objectives.
• Identify gaps in Salesforce best practices and recommend improvements.
• Create and manage user stories and supporting documentation, including business process flows, wireframes, and system context diagrams.
• Assess the impact of proposed solutions on people, processes, and technologies.
• Lead sprint demos to present development and gather client feedback.
• Support project activities including configuration, change management, quality assurance, and post-launch support.
• Provide expertise on business processes integrated with Salesforce and ensure system functionality through testing and documentation.
• Contribute to new product development, workflows, and ideas to enhance project outcomes.
• Identify risks and recommend solutions to ensure project success.
• Mentor less experienced team members and take on leadership responsibilities as needed.

Requirements

• 3+ years of experience in a Salesforce Business Analyst or equivalent role; this is an experienced hire and NOT an entry-level or new-to-Salesforce role, candidates should have at least 3+ years experience working as a Salesforce Business Analyst
• Salesforce Certifications:
• Administrator (SCA)
• preferred
• Business Analyst
• preferred
• Sales Cloud Consultant
• preferred
• Service Cloud Consultant
• preferred
• Proven ability to gather, analyze, and document user requirements from diverse audiences.
• Experience with Salesforce implementation across the full Software Development Lifecycle (SDLC) and testing in Salesforce environments.
• Strong communication skills, including written, verbal, and presentation abilities, with experience interacting with executive-level stakeholders.
• Skilled in managing multiple tasks and priorities effectively.
• Demonstrated experience in business analysis, process improvement, change management, or facilitating workshops in a Salesforce environment
• Familiarity with agile development tools and data analysis methodologies.
• Strong consulting, problem-solving, and critical-thinking skills with a collaborative and consultative approach.
• Self-motivated and adaptable, capable of addressing complex problems and thriving in an environment of continual feedback.
• Eagerness to contribute to team expertise and best practices while fostering organizational transformation and innovation.
• Capability to efficiently operate remotely and maintain a professional demeanor while working from a designated location within the United States
• Availability and flexibility to work with global clients across multiple time zones and for occasional travel to clients sites and Studio Science headquarters in Indianapolis, Indiana
• Must be authorized to work in the USA for any employer without the need for sponsorship now or anytime in the future.

Tech Stack

• Cloud
• SDLC

Benefits

• This organization participates in E-Verify.
• Studio Science provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Studio Science.
• Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other team members.