Develop business in EFW’s Tradeshow services through sales techniques, market and industry knowledge, and superior customer service
Engage in Tradeshow solutions-based communication with clients
Identify trends, key issues, and successes through data analysis and customer feedback
Recognize opportunities for enhancing and expanding EFW/client relationships
Utilize EFW software to quote Tradeshow business efficiently and successfully
Respond to Tradeshow client inquiries quickly and efficiently
Provide prompt and professional customer service to new leads and prospects
Build strong relationships with local and regional Estes Express Account Managers
Proactively engage customers to build rapport and ask for new Tradeshow opportunities
Follow up on lost quote opportunities to receive feedback and continuously improve process
Act as a liaison between clients, Tradeshow operations, administration and accounting
Coordinate with appropriate operations personnel to source transportation for secured Tradeshow moves
Work with operations personnel to meet specific client expectations
Provide proactive notification of deliveries or service issues

High School or Associates degree (or equivalent) and 2-3 years of experience in customer service and/or the Transportation and Tradeshow industry
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
Excellent written and oral communication skills
Strong organizational skills and close attention to detail
Ability to work independently and remain self-motivated with minimal direct supervision
Ability to write comprehensive and detailed business correspondence
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis
Must be able to travel locally to tradeshow events when requested
Must be eligible to work in the United States
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.

Coordinator, Tradeshow Client Services

Key skills