Customer Quality Manager, International Accounts

Role Overview

• The Customer Quality Manager International Accounts is responsible for the creation, review, and updates to Quality Assurance Policies, Procedures, and other activities related to international accounts.
• Manage customer relationships, through compliance with contractual obligations and specifications, and effective communications with internal and external parties.
• Support the implementation of food safety and quality policies and procedures within the Global Potato factories.
• Coordinate with the Senior Manager Customer Quality, Senior Manager Food Safety, Senior Director Food Safety & Quality, and the factory for product recalls or market withdrawals.
• Provide support for all quality and food safety responsibilities related to international accounts.
• Communicate updates from customers to the Operations/Factories, Food Safety & Quality Team, and all other impacted stakeholders.
• Collaborate with the internal Sales Team to provide training on quality and specification expectations and mitigate issues arising in the market.
• Lead by example in being ‘customer-obsessed’ and serve as the quality and technical expert for customers and the industry.

Requirements

• Bachelor’s Degree (B.A. or B.S.) from 4-year college or university or equivalent experience.
• 5+ years related experience and/or training.
• Ability to work in various time zones and attend meetings outside typical business hours.
• Travel is expected to be about 40% annually.

Benefits

• Good written and verbal communication skills are necessary.
• A good understanding of SharePoint, Oracle, SAP and proficient use of MS Word and MS Excel are desired.