Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
Learn computer system applications to accurately process transactions and maintain customer data.
Educate customers on products and services via phone, email, and chat communications.
Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
Build and maintain positive relationships with internal customers and team members.
Stay informed on all communications and training to ensure accurate protocols are followed.
Build knowledge of relevant company products, processes, programs, and technology.
Participate in other related duties and projects as assigned by the supervisor or manager.
Perform other duties as assigned.
Comply with all policies and standards.

Less than 1 year of customer service experience
Strong verbal and written communication skills.
Ability to multi-task and be detail oriented.
Results orientated with a strong sense of accountability and urgency.
Ability to meet accuracy and productivity expectations.
Displays strong organizational and time-management skills.
Demonstrates the ability to consistently work well in a team environment.
Must have basic math and computer skills. Experience with Salesforce and/or ODY a plus.

Comprehensive medical, dental, and vision benefits
401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance
112 hours paid time off per year and 8 paid holidays

Customer Service Representative I

Key skills