Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
Partner with Sales staff on customer calls for new business and increased customer satisfaction.
Manage running costs and maintenance overheads.
Ensure policy and processes are followed to optimize running costs and maintenance overhead.
Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Relocation within the business unit at the conclusion of the training program is required. Perform other duties as assigned.

Bachelor's degree required
One (1) year or more customer service with issues resolution experience preferred
Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Capable of multi-tasking, highly organized, with excellent time management skills
Able to prioritize work
Strong mechanical skills
Effective interpersonal skills
Excellent influencing skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required
Basic understanding of Business Finance, controls and metrics beginner required

comprehensive health and welfare benefits
medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
tax-advantaged 401(k) retirement savings plan

Fleet Maintenance Operations Management Trainee

Key skills