Writing Center Learner Labs Manager

Role Overview

• Own the strategic vision, roadmap, and annual priorities for learner labs in alignment with Learner Resources functional Goals.
• Translate Learner Resources strategy into lab level initiatives, outcomes, and performance measures.
• Lead the design, launch, evaluation, and scaling of learner lab programs, services, and delivery models.
• Serve as the primary subject matter leader for learner lab operations and academic support strategy.
• Provide direct supervision, coaching, and performance management for learner lab staff.
• Set expectations for instructional quality, learner engagement, and workload distribution.
• Support hiring, onboarding, training, and professional development of learner lab faculty.
• Review faculty level outcomes and address performance, development, or resource needs in partnership with leadership.
• Oversee scheduling and capacity planning to ensure appropriate learner coverage across labs.
• Ensure efficient, compliant, and learner centered operations across all learner lab services.
• Own learner lab performance metrics and accountability for outcomes.
• Implement quality assurance processes to ensure consistency, equity, and effectiveness of learner support.
• Present learner lab performance updates, insights, and recommendations to senior leadership.
• Collaborate cross functionally with faculty, learner success teams, and other functions to address learner needs and improve persistence and completion.
• Ensure consistent communication with learners regarding available resources and support pathways.
• Represent learner labs in institutional projects, initiatives, and working groups.
• Provide direct learner instruction or teaching support only in exceptional circumstances, such as pilot programs, temporary coverage gaps, or quality assurance needs.

Requirements

• Master’s Degree from an accredited institution is required
• Demonstrated two years of experience in an educational environment is required
• Competency in web-based communication, platforms as well as Microsoft software systems and tools is required
• Demonstrated familiarity with virtual reference services using chat tools, email, and videoconferencing software is required
• Demonstrated two years of supervisory experience preferred
• Demonstrated experience in resource development is preferred
• Demonstrated experience working in teaching or coaching is preferred

Benefits

• All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.
• Nightingale’s commitment to diversity and inclusion is reflected in our learners and collaborators.
• Equal opportunity employer.