District Parts & Service Manager

Role Overview

• Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness.
• Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction.
• Build and maintain relationships throughout the dealer organization to achieve common goals and objectives.
• Manage day-to-day activities, plans, goals, and financial resources.
• Communicate customer and dealer needs effectively to relevant departments.
• Contribute to the development of annual district strategies and individual dealer plans to support business objectives.
• Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement.
• Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures.
• Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality.
• Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities.
• Provide assistance during dealer termination processes as needed.
• Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.
• Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers.
• Ensure execution of action plan items to uphold compliance and drive continuous improvement.
• Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.
• Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

Requirements

• Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education combined with extensive relevant experience will also be considered.
• 2-7 years of experience in parts and service management, operations management, or customer support within relevant industries.
• Strong verbal and written communication skills for effective exchanges with dealers and customers.
• Proactive engagement skills to build and maintain relationships based on trust and reliability.
• Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support.
• Proficient in using performance data to promote accountability and implement positive changes within dealer operations.
• Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines.
• Ability to influence and motivate dealers and colleagues toward shared objectives.
• Experience in team meetings and presenting ideas clearly to foster engagement.
• Positive and constructive attitude when approaching challenges, focusing on identifying actionable solutions.
• Required to travel 50-75% of the time within the assigned District, including occasional air travel, with a clean driving record and valid driver’s license.

Benefits

• Medical
• Dental
• Vision
• Prescription
• 401(k) match
• Short & long term disability
• Health & flexible spending accounts
• Employee assistance program
• Life & AD&D insurance
• Military and jury duty differential pay
• Tuition reimbursement program
• Work flex policy
• Equipment rental program
• Paid volunteer opportunities
• Community non-profit donation match
• Paid vacation
• Holiday
• Sick
• Bereavement
• Parental leave