Lead the end-to-end selection and implementation of a Tier 1 or Tier 2 ITSM platform, including IT Asset Management capabilities
Define and deliver integrated ITSM and ITAM data models, including asset lifecycle, CMDB, and service relationships
Establish and govern project scope, roadmap, delivery milestones, and benefits realisation
Drive program governance, including steering committees, executive reporting, and performance dashboards
Manage vendors, system integrators, and external partners, ensuring accountability to scope, schedule, and quality
Lead commercial and contractual activities, including negotiations and financial management
Facilitate enterprise stakeholder engagement and organisational change, including clinical, corporate, and digital functions
Oversee risk, compliance, and assurance activities across the program lifecycle
Ensure successful transition to business-as-usual operations, including support model, asset governance, and service ownership
Work in partnership with the ITSM Lead to ensure alignment between platform configuration, process design, and delivery approach

Proven experience delivering large-scale ITSM platform implementations, including IT Asset Management integration
Strong understanding and practical application of ITIL frameworks and service management processes
Demonstrated experience delivering or overseeing ITAM, CMDB, or asset lifecycle management solutions
Proven success leading complex, enterprise-wide transformation programs in matrix environments
Experience managing vendors, system integrators, and commercial contracts
Strong capability in project governance, reporting, and executive stakeholder engagement
Experience delivering automation, workflow transformation, and reporting/analytics solutions
Highly regarded Experience with platforms such as ServiceNow, Ivanti, BMC, or similar, including ITAM modules
ITIL v4 certification or higher
Experience implementing CMDB design and asset data models
Experience delivering Enterprise Service Management (ESM) beyond IT
Exposure to healthcare or other regulated environments

Project Manager – Service Management, ITSM, ESM Implementation

Key skills