Manage your own, growing portfolio of clients
Direct responsibility for clients and their properties (damage/claims management — receipt and commissioning of contractors; tenant management — logging and handling inquiries; re-letting; processing owners' requests)
Develop specialist knowledge in property management
Work cleanly within the company system and document processes accurately
Act with a customer-centric mindset

Strong German communication skills (fluent written and spoken)
Solid PC skills and confident, routine use of the internet
Ideally experience in telephone customer service and/or the real estate industry
Career changers welcome — in that case a completed vocational qualification or university degree is required
High willingness to learn and strong commitment

Fixed working hours Monday to Friday from 08:00 – 17:00
Attractive fixed salary
Good development and promotion opportunities
Secure workplace and permanent contract
New equipment – you will receive a new (or like-new) laptop and accessories
Buddy program – you will be assigned a colleague as your personal contact to make onboarding easier and enjoyable
Friendly, collegial atmosphere
Cross-departmental work and open communication
Direct collaboration with Heads of Department and/or senior management
Remote option: We offer a flexible work environment that allows you to work from anywhere and optimize your work–life balance

Customer Account Representative

Key skills