Serve as a primary point of contact for assigned health plan partnerships, supporting ongoing execution, alignment, and progress toward shared objectives.
Build and maintain strong working relationships with partner stakeholders across sales, product, marketing, and clinical teams to reinforce Hinge Health’s position as a strategic partner.
Coordinate partnership operations, including recurring meetings, agenda development, meeting materials, note capture, and follow-up on action items.
Manage partner inquiries and requests with urgency, accuracy, and strong cross-functional coordination to ensure timely, polished responses.
Maintain a current understanding of each partner’s organizational structure, priorities, risks, and friction points, and share relevant updates with internal stakeholders.
Partner with Health Services Managers and Directors to turn partnership strategies into actionable plans, including milestones, owners, timelines, and progress tracking.
Build and maintain trackers, dashboards, project plans, and action logs that improve visibility into priorities, dependencies, and status.
Prepare clear operational and performance updates for internal stakeholders and select partner-facing meetings.
Track risks, issues, and escalations through resolution, working with cross-functional teams to identify root causes and drive closure.
Identify operational improvement opportunities and help document updated processes, workflows, and SOPs.

2+ years of experience in health plan partnerships, payer strategy, digital health, healthcare consulting, or a related field.
Working understanding of U.S. health plan structures, including ASO vs. fully insured models and major lines of business (e.g., Medicare Advantage).
Demonstrated experience supporting complex, cross-functional projects in fast-paced, ambiguous environments (e.g., coordinating across sales, clinical, product, operations, or similar functions).
Strong written and verbal communication skills with the ability to convey complex concepts clearly and professionally to internal and external stakeholders.
Ability to travel up to 20% (travel varies seasonally).

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development

Health Services Manager

Key skills