Optimize the use of operational support systems/platforms/applications to improve network performance and enable employees to provision and maintain the network with minimal service interruptions.
Ensure Stable and reliable ISP Network Services (Access/Distribution/Core)
Respond with a sense of urgency to problems escalated to employee level.
Network troubleshooting and in-depth fault analysis; network and server hardware troubleshooting and repair.
Deployment and maintenance of networking monitoring, analysis and reporting tools.
Participate in a 24x7 on-call rotation.
Day-to-day network performance monitoring
Assist with building processes around network operations, monitoring, and tools.
Analyze and evaluate network changes, additions, and reconfigurations to prevent operational problems and ensure optimal network performance.
Training other engineers and technicians in technical matters.
Related duties as directed by management.

Significant experience with Telecommunications Networks including IP and Passive Optical Networks to support broadband services.
Experience with any of the following technologies, Nokia BNG, Nokia Altiplano, Nokia NSP, Deepfield
Experience with OSS/Network Monitoring Tools (Zabbix preferred)
CCNP (or equivalent knowledge)
Experience with Fortigate Firewalls
Experience with Zabbix
Experience with Ubuntu/Linux and Kubernetes Containers
Experience with Windows Server Administration
Experience with AWS/Azure
Bachelor’s degree in computer science, engineering, MIS, or a related field.
Equivalent work experience in a similar position may be substituted for educational requirements.
Minimum of 7 years network operations/infrastructure in an enterprise or carrier grade network.
Experience with Software defined network architecture, virtualization and cloud solutions, API integration.
Experience working in a fast-paced 24/7 network operations department at an enterprise or carrier level network.

Competitive benefits and wellness package, including medical, dental and vision coverage.
401k plan with company match
Generous PTO and 11 holidays annually
Paid parental leave
Employee Recognition Program

Infrastructure Operations Engineer

Key skills